Coles Robina

I was helped by the lovely Lilly today in the self check outs. She was so genuinely kind and willing to help me with a complicated check out. She was also able to handle multiple people asking her for help at the same time while keeping her friendly attitude and composure. I can tell she authentically is a kind person and not just putting on a customer service persona.

Just a heads up. I know that the supermarkets are getting a bit of a bad wrap at the moment and it's no need to take it out on the staff members but I wanted to share my story. On Monday at Coles Robina I went to purchase two items. They didn't scan so the staffer said I could just pay a set amount. I agreed but thought it was a bit high but needed the items. I retained all receipts and pictures as I then went to another Coles to check and sure enough the price they came up with was well over 30% more than the real price so the price they made up was completely wrong. I tried calling the store but the number doesn't work. Tried multiple times. No one ever available. I wrote to Coles online but they said they can't help. I finally got through to the store where they then disrespected me with a pretty average attitude and said I wasn't the person on the cctv and that they'd got multiple different stories. I wrote once to Coles customer care and gave a full account with all photos etc, which was all pretty clear and concise though you'd expect them to be able to rectify but they have refused to. The store knows about the issue but won't refund me. It's totally absurd. The store doubling down on their mistake is just so embarrassing. I just can't believe the nerve of these billionaire companies ripping off and scamming everyday Aussies. So beware, Coles Robina will make up a price, overcharge you and even when they realise their mistake they will not refund you. How is that fair? The disrespect is insane.